Privacy policy

Hermione Elma Atelier (“we,” “us,” or “our”) operates hermioneelma.com (the “Site”) and our atelier in Delray Beach, Florida. This Privacy Policy explains how we collect, use, and share personal information when you visit our Site, purchase a garment or other product, subscribe to our emails, contact us, or arrange a consultation or fitting.

Our website currently accepts shipping orders only within the United States. Shopify and our other technology and service providers may process personal information outside the United States.

Information We Collect

Information You Provide

Depending on how you interact with us, we collect:

  • Contact information: Your name, email address, telephone number, billing address, and shipping address.

  • Order and transaction information: Products or services purchased, selected sizes and options, order history, payment status, and information needed to process your purchase. Payments are processed through the payment services available at checkout or arranged with the atelier.

  • Consultation and fitting information: Appointment details, event dates, garment sizes, body measurements, design preferences, reference images, and other information you choose to provide for your garment.

  • Communications: Information you provide through email, telephone, website forms, appointment-booking services, or social media.

  • Marketing preferences: Your email subscription choices and requests to unsubscribe.

Information Collected Through the Site

Our Site and the services supporting it collect technical and usage information, which may include your IP address, browser and device information, pages or products viewed, referring websites, and interactions with the Site. Cookies and similar technologies support functions such as maintaining your shopping cart, operating checkout, protecting security, and understanding website activity.

Additional information collected through optional analytics and advertising tools depends on the services enabled and your privacy choices. Advertising on Facebook or Instagram does not, by itself, mean that every visitor’s website activity is shared with Meta.

How We Use Information

We use personal information for the following purposes:

  • Fulfill purchases: Process orders and payments, arrange delivery or collection, and respond to order questions.

  • Provide atelier services: Schedule consultations and fittings, develop designs, make and alter garments, and coordinate production.

  • Communicate with you: Respond to inquiries and send appointment, order, and service updates.

  • Send marketing emails: Share collections, offers, and atelier news through Mailchimp, consistent with your preferences and applicable law.

  • Operate and improve our business: Maintain our Site, understand customer interests, evaluate marketing, and improve our products and services.

  • Protect our business and customers: Investigate suspected fraud, resolve disputes, maintain business records, and meet legal obligations.

How We Share Information

We share personal information as needed with service providers and other parties that support our business:

  • Shopify and payment providers: To host our online store, process purchases, support checkout, and maintain store security. Shopify’s additional processing is described in the next section.

  • Mailchimp: To manage email subscriptions, send marketing emails, and provide campaign reporting. Reporting may include email opens and link clicks, depending on campaign settings and your email software. Learn more in the Mailchimp Privacy Statement.mailchimp

  • Appointment and form providers: To arrange appointments and receive information needed for your garment or services, including through HoneyBook and Jotform where used.

  • Delivery and operational providers: To deliver orders and provide the technical, professional, or business services needed to operate the atelier and fulfill your requests.

  • Meta advertising services: We advertise on Facebook and Instagram. Any additional sharing of website events or customer information depends on the integrations and features enabled and applicable privacy choices. Meta’s own practices are described in the Meta Privacy Policy.facebook

We may also disclose personal information when required by law, to respond to valid legal requests, to protect rights and safety, or in connection with a proposed or completed business transfer. Any such disclosure remains subject to applicable law.

Shopify and Enhanced Services

Our Site is hosted by Shopify, which processes personal information when you visit our Site and make purchases. We also use Shopify Network Intelligence, which allows Shopify to use information about interactions with our store together with information about interactions with other merchants and Shopify to provide enhanced services, including services that support shopping experiences, business improvements, and advertising.

To provide these services, personal information is shared with Shopify and relevant third parties, which may be located in countries other than where you live. Shopify’s processing for these purposes is described in its Consumer Privacy Policy.

Depending on your location, you may have rights to opt out of certain sharing or targeted-advertising uses. You can use our Your Privacy Choices page, where available, or contact us at info@hermioneelma.com about an applicable opt-out request.

Cookies and Advertising Choices

Cookies are small files placed on your device. Some cookies and similar technologies are needed for the Site to function, while others support analytics, personalization, or advertising features where enabled.

You can manage cookies through your browser settings. Blocking necessary cookies may affect features such as your shopping cart or checkout.

Where a cookie banner or privacy-preferences control is displayed on our Site, you can use it to manage the choices offered there. You can also manage advertising preferences through your Facebook or Instagram account settings.

Depending on applicable law, certain disclosures for targeted advertising may be treated as a “sale,” “sharing,” or processing for targeted advertising. Where available, use our Your Privacy Choices page to manage applicable opt-outs, or email info@hermioneelma.com.

Where required by applicable law, we recognize supported browser-based opt-out preference signals, such as Global Privacy Control. Browser cookie controls, platform advertising preferences, and opt-outs do not necessarily stop all information collection or all advertising.

Email Choices

You can unsubscribe from promotional emails using the unsubscribe link in a marketing email or by contacting info@hermioneelma.com. Unsubscribing from marketing does not prevent us from sending necessary communications about an order, appointment, or service you requested.

Photographs and Videos

You may choose to provide photographs, videos, or reference images when discussing a garment or service. We may use those materials to understand your preferences and fulfill your request.

Permission to use an identifiable client’s photograph or video in public marketing is handled separately. Purchasing a garment, attending a fitting, or providing private reference materials does not automatically authorize promotional use of your image.

Retention and Security

We retain personal information for as long as reasonably needed for the purposes described in this policy. This includes fulfilling orders and services, maintaining business and tax records, resolving disputes, and meeting legal requirements.

Retention periods depend on the information involved and why it is held. A deletion request may be subject to exceptions where information must be retained for legal or transaction-related purposes.

No website, electronic transmission, or storage system can be guaranteed completely secure. Please do not send complete payment-card details or other unnecessary sensitive information through ordinary email or social media messages.

Your Privacy Rights

Depending on your location and the laws that apply to our business, you may have rights to request access to personal information, correction, deletion, or a portable copy. You may also have rights to opt out of certain advertising-related uses or disclosures.

To submit a request, email info@hermioneelma.com or call 561-484-3021. Please identify your request and provide the contact information associated with your interactions with us.

We may need to verify your identity or an authorized agent’s authority before acting on a request. Please do not email identity documents unless we request them through an appropriate process.

Where applicable law provides an appeal right, you may appeal a denied request by emailing us with “Privacy Request Appeal” in the subject line. We will not unlawfully discriminate against you for exercising applicable privacy rights.

Children’s Information

Our Site is not directed to children under 13. Parents or guardians should manage inquiries and purchases for children under 13.

A parent or guardian who believes a child under 13 has provided personal information can contact us to request review and deletion. Requests are handled subject to applicable law.

Third-Party Websites

Our Site may link to websites and services operated by others, including social media platforms and appointment services. Their privacy practices are governed by their own policies, which we encourage you to review.

Changes to This Policy

We may update this policy to reflect changes to our business, services, or legal requirements. The date at the top indicates the latest revision, and we will provide additional notice where required by law.

Contact Us

For privacy questions, requests, or complaints, please contact us using the details below. Include enough information for us to understand and respond to your inquiry.

Hermione Elma Atelier
2050 N. Federal Highway, Front Suite 2
Delray Beach, FL 33483
United States

Email: info@hermioneelma.com
Phone: 561-484-3021