Shipping
Thank you for choosing Hermione Elma Atelier. Whether you have selected a ready-to-wear piece or commissioned a custom creation, please review the shipping information below.
Shipping Destinations
We ship throughout the United States, including Alaska, Hawaii, and U.S. territories. International shipping is not available through our website. For inquiries about delivery outside the United States, please contact us before purchasing.
Ready-to-Wear
Our ready-to-wear pieces are already made and ready to ship. We aim to dispatch these orders the same business day, subject to order timing and carrier collection.
Orders received outside our business hours are handled during our next business day. Please contact us before purchasing if you need a piece for a specific date.
Pre-Order, Made-to-Order & Custom Pieces
Pre-order items generally require 2–6 weeks for production before shipment, depending on the style. Please review the individual product page for the production timeframe that applies to your piece.
Made-to-order and custom garments follow the production timeline provided for your piece or agreed upon during your consultation. Shipping begins after production is complete and any outstanding balance has been paid.
Production time is separate from shipping transit time. Expedited shipping does not shorten garment production.
Shipping Charges & Delivery Estimates
Customers are responsible for shipping charges. Available shipping services and their prices are displayed at checkout before you complete your purchase.
Estimated transit times after dispatch are:
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Economy: 5–8 business days, where available.
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Standard: 3–4 business days, where available.
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Express: 1–2 business days, where available.
Shipping options and transit times may vary by destination, including Alaska, Hawaii, and U.S. territories. Please review the options available for your address at checkout.
Delivery timeframes are estimates, not guarantees. Weather, holidays, carrier schedules, and other delays may affect arrival.
Tracking Your Order
You will receive a shipment confirmation email with tracking information once your order has shipped. Please allow approximately 24 hours for tracking updates to appear.
If your shipment experiences a significant delay, please contact us so we can assist with checking its status.
Local Collection
Local clients are welcome to arrange collection at our Delray Beach atelier. Please contact us to schedule your visit and confirm that your order is ready.
If you would like to try on your piece or discuss alterations during collection, please let us know when arranging your appointment.
Damaged Deliveries
If your order arrives damaged, contact info@hermioneelma.com promptly with your order number and photographs of the item and packaging.
Please retain the garment and all packaging materials while the matter is reviewed. We can assist with the next steps, including any necessary carrier claim.
Contact the Atelier
For shipping questions or assistance with your order, email info@hermioneelma.com or call 561-484-3021.
Our business hours are Monday, Wednesday, and Friday, 10 AM to 5 PM Eastern Time. Atelier visits and local collection are by appointment; weekend visits may be arranged by appointment.